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Casework Officer

Full Time
Job Sector:
Administration / Office Work, Legal, Multilingual Jobs, Public Sector
South Wales
Salary description:
£22, 401 - £24, 657
Start Date:
Ombudsman Wales
Job Ref:

Casework Officer

£22,401 - £24,657

We are seeking to appoint a Casework Officer, based in the Ombudsman’s front line complaint handling team.

The successful candidate will be responsible for considering and responding to complaints on behalf of the Ombudsman. Casework Officers carry their own caseloads and the ability to manage casework is essential. Excellent oral communication skills are also essential, as the role involves direct telephone and personal contact with complainants and with representatives of bodies within the Ombudsman’s jurisdiction.

The ability to absorb and retain a wide range of knowledge of the Ombudsman’s jurisdiction is essential, as is the ability to signpost members of the public to other appropriate services.

This is a permanent position. The Ombudsman offers a bilingual service and applications are particularly welcomed from those who can communicate in the Welsh language.

Starting pay on appointment will depend upon relevant skills and experience.

For an application pack, please click the Apply Now button below or visit our website

Completed application forms must be received by 23:59 Monday 28 January 2019.

Applications received after this date will not be considered. 

The Ombudsman is committed to equal opportunities.

Company Description

Ombudsman Wales

A public service culture that values complaints and learns from them to improve public service delivery.

Our Mission
By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

Our Values

- Equality and Fairness
- Independence and Impartiality
- Improvement and Effectiveness
- Transparency and Accountability

Closing Date:

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